Shipping Policy
We use a selection of couriers and Royal Mail (International Standard Tracked) to deliver our orders, unless otherwise specified. We offer free delivery for all UK orders.
All our orders are shipped within 2 business days and should be delivered within 2-3 business days for UK domestic customers and 3-20 business days for international customers.
As a result of Brexit, all orders to the EU will be shipped via DHL as "Delivery Duty Paid" (DDP). This means that the price you see at check out is the final price for all shipping, customs and import fees. You will not have to pay any extra fees prior to delivery of your order.
International customers in non-EU countries can choose between DHL and Royal Mail (International Standard Tracked) shipping. Please note that for customers who choose Royal Mail, there may be customs and import fees, and each country has different customs controls.
Import duties and fees are the responsibility of the buyer, these are shown at checkout.
For customers who choose DHL, the shipping cost shown at checkout is the total cost for shipping, customs and import fees.
For customers who choose Royal Mail (International Standard Tracked), the cost shown at checkout is for shipping only and additional customs or import fees (if applicable) are payable prior to delivery.
Delivery times by Country (Courier)
- UK : 2-3 working days
- Mainland Europe : 2-3 working days
- USA & Canada : 3-5 working days
- Rest of World : 5-10 working days
Delivery times by Country (Standard Mail)
- UK : 2-3 working days
- Mainland Europe : 5-15 working days
- USA & Canada : 5-20 working days
- Rest of World : 10-20 working days
Please note that we cannot ship to a PO Box.