If you have any questions or comments, don't hesitate to get in touch:
VIA LIVE CHAT
Available via our website between 8am to 8pm GMT, Monday to Sunday
Discount codes are delivered via email unless otherwise specified. Please enter your discount code in the box shown during checkout and the value of the discount will be subtracted from your Shopping Bag total.
We accept payment from most Credit and Debit cards, and third party payment providers including PayPal, Apple Pay, G Pay and Shop Pay.
We do not accept payment via cash, cheque or money order.
Revolut & Monzo Payments
Some of our customers using Revolut and Monzo cards have experienced payment errors when placing orders, particularly on a weekend.
You have a situation where your payment is declined at checkout, however your statement shows that the money has been debited from your bank account.
Please rest assured that you haven’t actually been charged - the money has only been reserved for the payment, and is still in your account.
Look at the transaction detail in the app and you’ll see that it is marked as "pending". After 2 business days, check your statement again and you will see the payment has been reversed.
If you do not receive an order confirmation email from us, the order has not been completed and you have not been charged.
There is more information about how pending payments are handled on the Revolut website and the Monzo website.
Gift Options & Gift Cards
If your order is a gift, please tick the box on the Shopping Bag page, indicate if you would like a gift receipt and add a gift message if you wish.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
We ship worldwide, click here for our complete shipping policy.
Returns & Exchanges
If you would like to return or exchange an item, please read our returns and refund policy.
We produce small-batch collections, so you might find that the item you want is sold out. You can add your email on the product page and we'll send you an email to let you know when the item is back in stock.
To arrange a repair, please contact us with information and/or photographs of the damage and we will respond accordingly.
For damage to components such as chains, clasps or earring hooks, repairs will be made at no additional charge.
While we do offer repairs, we do not take responsibility for jewellery damaged through negligence.
We also ask that any items sent to us for repairs are placed either in the same product box they arrived in, or alternative packaging which provides adequate protection as it travels through the postal system.
It may not be possible to repair items that suffer further damage in transit due to insufficient packaging.